Careers - Customer Service
Insurance is a service industry. This is particularly evident in The Main Street America Group's customer service unit. Our customer service representatives are ready and willing to provide fast and reliable answers to our agent-customers' questions about basic coverages, billing, policy status and Web site technical support.
Items our knowledgeable staff assists our agent-customers with includes:
- Processing payments.
- Performing cancellations.
- Policy processing.
- Outlining reinstatement guidelines and procedures.
- Providing online system support
- Updating policy status.
- Applying policy credits and discounts.
Our success is largely dependent on how these professionals accurately troubleshoot problems and find quick solutions. This is a "high-touch" environment, as you will interact with agent-customers, policyholders and employees from many other departments to get the job done.