Customer Service

Customer Service Help Line:

(877) 9ASKMSA (877-927-5672)
customer@msagroup.com

Our customer service help line can answer your questions regarding coverages, billing and policy status. Following is a sample list of topics our customer service help line can address:

Billing

  • Payments
  • Pending cancellations
  • Reinstatement guidelines and procedures
  • Electronic funds transfer
  • Misapplied money
  • Refunds, insufficient funds checks, earned premiums
  • Premium breakdowns
  • Phone and online premium payments assistance

PL Underwriting

  • Policy status (new business, renewals, policy changes)
  • Policy corrections
  • Discounts (CP3, good student, student away at school, annual mileage, public transit, multi-car)
  • Credits (passive restraint, anti-theft)
  • Vehicle and driver assignments
  • Vehicle use, territory and symbol

 

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