Welcome MAIP Agents

Writing insurance in the Bay State since 1928, we have a long history of serving the insurance needs of individuals, families and small businesses. To help you submit Massachusetts Auto Insurance Plan (MAIP) business to the Main Street America Group, please utilize the following information to manage your customers’ accounts.

Policy Issuance and Service

New Business

We only accept the Massachusetts ACORD application for new MAIP business. Applications must be received within seven days of the new business effective date. For information on supporting material that must be submitted with the application, please refer to the Massachusetts Processing Guide.

Premium charged for a MAIP policy shall be the lesser of the premium calculated using MAIP rates or the premium calculated using Main Street America’s voluntary rates. In order to accurately calculate voluntary premium, please provide the information requested in the following form and include a printed copy of the form with the MAIP application:
NGM Ins Co Voluntary Rating Info

MAIP new business applications and renewals should be sent to:
The Main Street America Group
P.O. Box 2300
Keene, NH 03431

MAIP Quoting should be sent to: MAIPQuote@msagroup.com

Customer Service

Our Customer Service help line can answer your questions regarding coverages, billing and policy status.

Customer Service Help Line:
(877) 9ASKMSA (877-927-5672)
customer@msagroup.com

Contact Customer Service for questions regarding payments, cancellation or reinstatements as well as online payment assistance. They can also assist you with policy changes or corrections such as vehicle use, territory or driver assignments.

Claims Reporting

Report losses 24 hours a day, 7 days a week:

Call Center—Customer Care Unit
(877) 425-2467
(877) 282-3844 (fax)
FNOL@msagroup.com

Auto claims may also be reported on the Main Street America website, msagroup.com.
Glass only claims can be directed to Safelite at 800.887.5944

Please contact the Customer Care Unit to learn the status of a claim.