Our Culture

The Main Street America Group feels it is not the “what” we do, but the “how” we do it that distinguishes us from our competition. This is defined as “The MSA Experience.” This experience is reinforced and strengthened through our interactions with our customers and is created by employees who are flexible and adaptable in our ever-changing marketplace.

Mission

We take care of our customers better than anyone else.

Vision

Our vision is to be the industry’s best independent agency company by providing agents, individuals, families and small businesses within Main Street America with superior services and valued property and casualty insurance products.

Values

We operate under three foundational core values:

Ownership

Ownership

Taking accountability for outcomes and operating with a sense of urgency to attain results. Continuously working to make ourselves better.

Relationships

Relationships

The ability to form genuine and effective relationships with coworkers, as well as with other internal and external stakeholders.

Service

Service

Taking care of our customers better than anyone else. Committed to delivering "The MSA Experience," as well as serving in our communities.